Prepare a conflict conversation:
**Situation:** [[SITUATION]]
**Parties involved:** [[PARTIES]]
**Core of the conflict:** [[CONFLICT]]
**My role:** [[ROLE]] (Mediator / Manager / Affected party)
**Desired outcome:** [[GOAL]]
Deliver:
1. **Conversation opening** – how do I start neutrally and de-escalating?
2. **Questioning technique** – what questions help understand all perspectives?
3. **De-escalation techniques** for emotional moments
4. **Solution-oriented phases** – from past to future
5. **Formulate concrete agreements** and document them
6. **Follow-up** – how do I ensure the solution holds?
7. **What to avoid** – typical mistakes in conflict conversations