Help me formulate difficult feedback:
**Recipient:** [[ROLE]] (Manager / Colleague / Employee / External)
**Situation:** [[SITUATION]]
**Observed behavior:** [[BEHAVIOR]]
**Impact:** [[IMPACT]]
**Desired change:** [[CHANGE]]
Use the SBI model:
- **S**ituation: When & where specifically?
- **B**ehavior: What exactly was observed? (no interpretation)
- **I**mpact: What effect did it have on you/the team/the result?
Additionally:
- How do I formulate the desired change positively?
- How do I proceed if the person reacts defensively?
- Write the feedback message for a direct conversation (max. 2 minutes speaking time)