De-escalate an Angry Message

Someone sent me an angry/heated message. Help me respond so it de-escalates. THEIR MESSAGE: """ [[THEIR_MESSAGE]] """ WHAT'S ACTUALLY TRUE: [[THE_FACTS]] MY GOAL: [[GOAL]] Write a reply that: - Lowers the temperature (acknowledge feeling, don't match the heat) - Sticks to facts without being defensive or sarcastic - Fixes or clarifies what's reasonable - Sets a calm boundary if they're being unfair Give a brief version and a fuller version.Copy