Design the instructions for an on-brand support assistant.
AI & PromptingSales💾 0 savesby PromptChief Team
Write a system prompt for a customer-support AI for [[COMPANY]].
WHAT WE SELL: [[PRODUCT]]
COMMON QUESTIONS: [[COMMON_TOPICS]]
TONE: [[TONE]]
WHEN TO ESCALATE TO A HUMAN: [[ESCALATION]]
THINGS IT MUST NOT DO: [[GUARDRAILS]]
Produce:
1. Identity, scope, and tone rules
2. How to handle: known issues, angry customers, out-of-scope, and unknowns
3. The escalation trigger and handoff message
4. Response format (length, links, next step)
5. Refund/policy boundaries it must respect
6. 2 example exchanges